Our office hours are Monday to Friday, 10:00 am to 6:00 pm. Please consult our schedule page, as we spend many days and weekends on the road and we may not be in the office immediately prior to or after an event. The most effective way to reach the ActionPix Office is via the Contact Us Form on our website.

ActionPix covers all the Ontario Gymnastics Federation WAG Tour Qualifiers and the Provincial Championships. In addition to our coverage of numerous local invitationals and competitions, ActionPix can be booked by your club to shoot for Members or team photos, as well as promotional photos and videos. If you are interested in having the ActionPix Team at your local competition as a vendor, ask your Club Manger to contact ActionPix.

Please visit the ActionPix Gymnastics Schedule Page on our website to determine if we are covering an event. The page is updated frequently. If ActionPix is scheduled to be at an event, an additional announcement is made in the Ontario Gymnastics ‘Call to Meet’ mail-out and your Club will send out an E-Flyer.

There are now 3 ways to order:
1) Online via our website before the competition (The Early-Bird price is your best value). Pre-booked orders will be processed at the venue, and the USB Stick will be available for pick up.  Orders are usually ready after the Awards Ceremony.

2) Orders can be placed at ActionPix Sales Booth anytime during the Event Weekend. Orders will be completed and delivered on a USB Flash Drive.  Your Order will be available for pick up after the Awards Ceremony. Please include your personal email address when placing your order.

If you need to leave the event early, inform the Booth Staff and we will arrange for WeTranfer Link. A Unique Download Link can be to your email address. Click the link provided and follow the download instructions. Download the images and or video files to your phone, device, or computer. Please back up the files on a USB stick.

3) If you are unable to attend the event, parents can contact ActionPix to view their athlete’s photos thumbnails online. Use the Gallery Request Item in our Shop to start the process. The Admin Fee charged to create a Gallery is deducted from your After Event Weekend Order. Once your Order is processed an email will be sent with a Unique Download Link to the email address provided. Click the link and follow the download instructions. Download the images and/or video files to your phone, device, or computer. Please remember to back up your files on a USB Flash Drive or Disk Drive or create a DVD Backup.

Please refer to our Gymnastics Coverage Price Page on our website for information. We have packages and options. Purchasing online before the event, ie Ordering Online at the Early Bird price, is your best value.

We cover all the athletes competing, so you may purchase any time before, during or after the event.

To get the best price take advantage of our Early Bird Online Pricing. We offer this only via our Online Shop prior to the start of each gymnastics event. This discount ends at midnight, few days before an event.

ActionPix Online Store: Credit Cards.
ActionPix Sales Booth: Debit, Credit Cards, or Cash

ActionPix provides a USB stick with files or WeTransfer download link to access the high resolution images or videos. Once downloaded, transfer the files to a computer with a DVD Drive or USB stick and create a back up copy. We suggest you make photo print your favourite images and make additional enlargements at a Photo Store.  ActionpPix is not responsible for the data on your device. Please back up your images and videos as soon as possible.

Our goal is to have your Order ready immediately after the Competition Award Ceremony is completed. Online Orders and Sales Booth Orders will be processed at the venue, If we miss you, the USB Flash Drive will be given to your coach to bring back to your Home Club. If all the coaches leave before the orders are processed, ActionPix will send a WeTransfer Link to your email address, allowing you to download your files directly to your phone, tablet, or computer.

ActionPix covers a limited selection of competitions in very different areas of Ontario. Since we do not cover every competition, we cannot offer a blanket discount rate for photo and video coverage.

Yes, ActionPix does provide a discount for multiple family members participating in the same competition. Check the options in our Online Shop send us a note in the Notes Section of your Order Form. Visit the ActionPix Booth to receive the discount.

The ActionPix Sales Booth was an exciting place to be during the Event Weekend. Parents, Athletes, family, and friends are viewing photos and videos of the completion on the provided laptop computers. Files are updated after every rotation. We capture 100s of high-resolution photos and high-definition videos of each athlete. ActionPix Video Files are similar to what the Competition Judges see. Visit the ActionPix to review our files. You will always see something you missed…

Please get in touch with ActionPix and ask the Booth Staff to recheck the files and verify your photos and or videos. Use the Contact Us Form on the website for the fastest response after the event.

During a competition weekend, it will be very busy, so the most effective way to contact ActionPix is by using the Contact Us Form. Please use the Contact Us Form on our website so we have background information on record to assist withlease allow time for a reply. We are covering the event and can only check email during the downtime between event sessions.

We can, with the permission of a parent, create a private, low-resolution Image Gallery for Individual Athletes on our website. ActionPix charges a non-refundable Admin Fee to cover the cost of organizing the online Photo Gallery. This fee is deducted from the total of your Post Event Order if you purchase after reviewing the galleries. The cost of the photos and videos are listed at the ActionPix Post Event Price.

Unfortunately, ActionPix cannot provide previews of videos online after the Event. Both photos and videos are available for purchase after the event. We do have them on file.

ActionPix captures hundreds of thousands of photos at every event. There are some costs associated with storing these photo and video files for an extended period of time. We may have photos and videos of athletes from past events dating back to previous years. A small per-year archive fee will be charged for the search and the retrieval of images from past events.

Many of ActionPix’s photographs are taken in both horizontal and vertical portrait orientations. There is a position tag embedded in the images that allows modern Image Browsers to display the photographs in their proper orientation. If the images are viewed via older Windows Picture Software, they may be displayed sideways. To rotate photos, copy the photos to the hard drive of a computer. Then, rotate and save the changes using Image Viewing Software.

Almost all computers arrive with photo-viewing software installed. If you don’t have an Image Browser on your computer, ActionPix recommends the following free Photo Viewing programs to view your image galleries: PhotoScape, IrfanView. You can also use any other photo-aware program that came with your computer or digital camera to view the images.

If ActionPix Videos do not play smoothly on your computer, please try the following:
1) Insert the USB key into your computer. 2) Navigate to the directory or folder on the USB stick, and copy the video files to a new folder on your computer’s hard drive or the desktop. 3) Play the video files from there.

If the video file can’t be opened or if it still does not play smoothly, download and install VLC Media Player on your computer.

ActionPix supplies high-resolution JPG photo files and high-definition MP4 video files. Although you may be able to see files listed on older DVD Players, you may not be able to access the photo or video files on very old players. The MP4 video files will play on a computer and on any smartphone, tablet, Media Player, Blu-ray player, or Game Console. The new MP4 video file format is not compatible with older DVD players. See below for instructions to create an Encoded DVD.

To watch the videos on an old DVD player attached to a TV, the MP4 files need to be re-encoded into the older DVD Player Format. You will need to convert and encode the files using DVD Burner Software and ‘burn’ a DVD in the older DVD Player Format. Many programs are available for free, and you may already have the software if your computer was shipped with a DVD Burner.

Customer service is a top priority for ActionPix. We strive to deliver outstanding customer service. If you have ordered a photo and video package and your athlete misses a rotation, is injured, does not perform as expected, or you are not satisfied with the files, ActionPix offers a Limited Money Back Guarantee, provided you have not picked up your Order and left the ActionPix Sales Booth.

If we miss your athlete, we cannot offer a full refund and can only provide a refund for the portion that has the error or is missing. We will also offer partial refunds if files are missing due to technical reasons.

Please note that, due to the speed and nature of gymnastics, we cannot guarantee we can capture a photograph of every move of your athlete on every apparatus. Some images may be out of focus or capture the back of an athlete. Our videos capture the entire routine, including every move.