Our office hours are Monday to Friday, 10:00 am to 6:00 pm. Please consult our schedule page, as we spend many days and weekends on the road and we may not be in the office immediately prior to or after an event. The most effective way to reach the ActionPix Office is via the Contact Us Form on our website.

ActionPix covers all the Ontario Gymnastics Federation WAG Tour Qualifiers and the Provincial Championships. In addition to our coverage of numerous local invitationals and competitions, ActionPix can be booked to shoot by your Club for Members or Team Photos and Promotional Photos or Videos. If you are interested in having the ActionPix Team at your local competition as a vendor, ask your Club Manger to contact ActionPix.

Please visit the ActionPix Gymnastics Schedule Page on our website to determine if we are covering an event. The page is updated frequently. If ActionPix is scheduled to be at an event, an additional announcement is made in the Ontario Gymnastics ‘Call to Meet’ mail-out and your Club will send out an E-Flyer.

There are now 3 ways to order:
1) Online via our website prior the competition (The Early-Bird price is your best value). Pre-booked orders will be processed at the venue, and the USB Stick will be available for pick up.  Orders are usually ready after the Awards Ceremony.

2) Orders can be placed at ActionPix Sales Booth anytime during the Event Weekend. Orders will be completed and delivered on a USB Flash Drive.  Your Order will be available for pick up after the Awards Ceremony. Please include personal email address when ordering. If you need to leave the event early, inform the Booth Staff and we will arrange for WeTranfer Link.

A Unique Download Link can be to your email address. Click the link provided and follow the download instructions. Download the images and or video files to your phone, device, or computer. Please back up the files on a USB stick.

3) If you are unable to attend the event, parents can contact ActionPix to view their athlete’s photos thumbnails online. Use the Gallery Request Item in our Shop to start the process. The Admin Fee charged to create a Gallery is deducted from your After Event Weekend Order. Once your Order is processed an email will be sent with a Unique Download Link to the email address provided. Click the link and follow the download instructions. Download the images and or video files to your phone, device or computer. Please remember to back up your files on a USB Flash Drive or Disk Drive or create a DVD Backup.

Please refer to our Gymnastics Coverage Price Page on our website for information. We have packages and options. Purchasing online prior to the event, ie Pre-Booking at the Early-Bird price, is your best value.

We cover all the athletes competing, so you may purchase any time before, during or after the event.

To get the best price take advantage of our Early-Bird online pricing. We offer this only on our Online Shop prior to the start of each gymnastics event. This discount ends at midnight, few days before an event.

ActionPix Online Store: Credit Cards.
ActionPix Sales Booth: Debit, Credit Cards, or Cash

ActionPix provides a USB stick with files or WeTransfer download link to access the high resolution images or videos. Once downloaded, transfer the files to a computer with a DVD Drive or USB stick and create a back up copy.  ActionpPix is not responsible for the data on your device. Please back up your images and videos as soon as possible.

Our goal is to have your order ready immediately after the Competition Award Ceremony is completed. Pre-booked Orders and Sales Booth Orders will be processed at the venue, . If we miss you, the USB Flash Drive will be given to your coach to bring back to your Home Club. If all the coaches leave before the orders are processed, ActionPix will send a WeTransfer Link to your email address so you can download your files directly to your phone, tablet, or computer.

ActionPix covers a limited selection of competitions in very different areas of Ontario. Since we do not cover every competition, we cannot offer a blanket discount rate for photo and video coverage.

Yes, ActionPix does provide a discount for multiple family members participating in the same competition. Check the options in our Shop for Discount Prices or send us a note in the Notes Section of your Order Form.

The ActionPix Sales Booth was an exciting place to be during and Event Weekend. Parents, Athletes, family, and friends, are viewing photos and videos of the completion on the provided laptop computers. Files are updated after every rotation. We capture 100s of high resolution photos and high-definition videos of each athlete. ActionPix Video Files similar to what the Competition Judges see. Visit the ActionPix to review our files. You will always see something you missed…

Please contact ActionPix and ask the staff recheck the files and verify your photos and or videos. Use the Contact Us Form on the website for the fastest response after the event.

During a competition weekend will be very busy so the most effective way to contact ActionPix is by using the Contact Us Form. Use the Contact Us Form on our website so we have background information on record to check on your Order. Please allow time for a reply. We are covering the event and can only check email during the down time between event sessions.

We can, with the permission of a parent, create a private individual-athlete low resolution Image Gallery on our website. ActionPix charges a non-refundable Admin Fee to cover the cost of organizing the online Photo Gallery. This fee is deducted from the total of your Post Event Order, if you purchase after reviewing the galleries. The cost of the photos and videos are listed at the ActionPix Post Event Price.

Unfortunately ActionPix cannot provide previews of videos online after the Event. Both photos and videos are available for purchase after the event. We do have them on file.

ActionPix takes hundreds-of-thousands of photos during each and every event. There are some costs associated with storing these photos and videos files for an extended period of time. We may have athletes photos and videos from past events from previous years. A small per-year archive fee will be charged for the search and the retrieving images from past events.

Many of ActionPix photographs are taken in both a horizontal and vertical, portrait, orientation. There is a position tag embedded in the images that allows modern Image Browsers to display the photographs in their proper orientation. If the images are viewed via older Windows Picture Software, they may be displayed sideways. To rotate photos, copy the photos to the hard drive of a computer. Then rotate, edit, and save the changes using Image Viewing Software.

If you don’t have an Image Browser on your computer, ActionPix recommends the following free Photo Viewing programs to view your images galleries: PhotoScape, IrfanView. You can also use any photo aware program that came with your computer or digital camera to view the photos.

If ActionPix Videos do not play smoothly on your computer, please try the following:
1) Insert the USB key into your computer. 2) Navigate to the directory or folder on the USB stick, and copy the video files to a new folder on your computer’s hard drive or desktop. 3) Play the video files from there.

If the video file can’t be opened or if they still do not play smoothly, download and install VLC Media Player on your computer.

ActionPix supplies high-resolution JPG photo files and high-definition MP4 video files. Although you may be able to see files listed on older DVD Players, you may not be able to access the photo or video files on player. The MP4 video files will play on a computer and on any Smart Phone or Tablet, Media Player, Blue Ray Player, and Game Console. The new MP4 video file format is not compatible with older DVD players. See below for instruction to create an Encoded DVD.

To watch the videos on a older DVD player attached to a TV, the MP4 files need to be re-encoded into older DVD Player Format. You will need to convert and encode the files using DVD Burner Software and ‘burn’ a DVD in the older DVD Player Format. Many programs are available for free and you may already have the software if your computer was shipped with a DVD Burner.

Customer service is a top priority for ActionPix. We strive to deliver outstanding customer service. If you have ordered a photo and video package and your athlete misses a rotation, is injured, does not perform as expected, or you are not satisfied with the files, ActionPix offers a Limited Money Back Guarantee as long as you have not picked your Order and left the ActionPix Sales Booth.

We if we miss your athlete, we cannot offer a full refund and can only provide refund for the portion that has the error or is missing. We will also provide partial refunds if files are missing due to technical reasons.

Please note due to the speed and nature of gymnastics we cannot guarantee we can capture a photograph of every move of your athlete on every apparatus. Some images may be out of focus or capture the back of an athletes. Our videos capture the entire routine and capture every move.